Yoti Status - INC-3037 (P2 - Medium Priority)

INC-3037 (P2 - Medium Priority)

Incident Report for Yoti

Postmortem

Friday 31st May 2024 from 04:16 UTC - 11:21 UTC

We experienced an exceptionally busy period and some checks for Digital ID & Identity verification were taking longer than normal.

No customers checks failed to complete but some were unavoidably delayed, this was due to a third party issue.

Once the third party issue was resolved, our teams worked hard to resolve any outstanding checks as quickly as possible.

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We apologise for any inconvenience this outage has caused our customers.

Posted Jun 03, 2024 - 07:07 UTC

Resolved

The Digital ID & Identity verification services are fully operational. This incident has been resolved.

Posted May 31, 2024 - 11:24 UTC

Update

We are continuing to monitor for any further issues.

Posted May 31, 2024 - 09:38 UTC

Monitoring

We are exceptionally busy and some checks for Digital ID & Identity verification are taking longer than normal.

Posted May 31, 2024 - 09:02 UTC

This incident affected: Global (Digital ID, Identity verification).