All affected services are now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.
Posted Aug 12, 2026 - 16:00 UTC
Monitoring
A fix has been implemented for the Identity verification , Identity verification portal, Age verification, eSignatures, and Yoti-Hub services and we are seeing signs of recovery. Our team will continue to monitor the system closely to ensure stability before officially resolving the incident.
Posted Aug 12, 2026 - 15:55 UTC
Identified
We have identified the root cause of the issues affecting Identity verification , Identity verification portal, Age verification, eSignatures, and Yoti-Hub service service. Our team is actively working on a fix to restore full functionality as quickly as possible.
Posted Aug 12, 2026 - 15:54 UTC
Investigating
We are currently investigating an issue affecting Identity verification , Identity verification portal, Age verification, eSignatures, and Yoti-Hub service. Some customers may experience intermittent performance or downtime.
Posted Aug 12, 2026 - 15:45 UTC
This incident affected: Global (Identity verification, Identity verification portal, Age verification, eSignatures, Yoti Hub).