INC-3141 P2 (Medium Priority)

Incident Report for Yoti

Postmortem

Thursday 17th October 2024 from 08:56 UTC - 09:06 UTC

The Yoti NOC team noticed an increase in errors towards our Digital ID Service

The root cause was traced to a database upgrade, which caused an issue with the new account creation during the document registration process.

Impacted users would have received generic 500 errors while using the Yoti applications.

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We apologise for any inconvenience this outage has caused our customers.

Posted Oct 18, 2024 - 09:36 UTC

Resolved

The Digital ID service is fully operational. This incident has been resolved.

Posted Oct 17, 2024 - 09:07 UTC

Monitoring

We have fixed the Digital ID service. Our engineers will monitor the situation until we declare the incident resolved.

Posted Oct 17, 2024 - 09:06 UTC

Update

We detected a problem with new account creation and document registration in digital ID, caused by a database upgrade. The upgrade process has been stopped to restore functionality.

Posted Oct 17, 2024 - 08:58 UTC

Investigating

We detected a problem with document registration in digital ID, caused by a database upgrade. We are working to pause the upgrade process and restore operation.

Posted Oct 17, 2024 - 08:56 UTC

This incident affected: Global (Digital ID).