Yoti Status - INC-3099 (P2 - Medium Priority )

INC-3099 (P2 - Medium Priority )

Incident Report for Yoti

Postmortem

Thursday 29th August 2024 from 10:05 UTC - 17:34 UTC

The Yoti NOC team noticed an increase in error rate towards our Connect service.

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The root cause was traced to a production release that caused unexpected issues with database migration. Our infrastructure team managed to fix the issues.

Impacted users may have seen some errors during this time.

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We apologise for any inconvenience this outage has caused our customers.

Posted Sep 03, 2024 - 09:28 UTC

Resolved

The Digital ID, eSignatures, and Yoti Web Account services is fully operational. This incident has been resolved.

Posted Aug 29, 2024 - 17:34 UTC

Monitoring

We have fixed the Digital ID, eSignatures, and Yoti Web Account services. Our engineers will monitor the situation until we declare the incident resolved.

Posted Aug 29, 2024 - 17:30 UTC

Update

We are continuing to work on a fix for this issue.

Posted Aug 29, 2024 - 15:37 UTC

Identified

Our engineers have identified the cause of this incident and we are currently working on a solution to restore all services back to normal.

Posted Aug 29, 2024 - 13:29 UTC

Update

We are currently aware of issues with Digital ID shares. This is having an effect on our Web Account product when choosing the Digital ID route. It is also preventing Digital ID logins for our eSignature product, although username and password logins are unaffected.

Our team is actively looking into these problems, and we will provide updates as soon as more information becomes available.

Posted Aug 29, 2024 - 10:06 UTC

Investigating

Posted Aug 29, 2024 - 10:05 UTC

This incident affected: Global (Digital ID, eSignatures, Yoti Web Account).