Friday 11th April 2025 from 00:00 UTC - 02:05 UTC
The Yoti NOC team noticed an increase in traffic towards our Age Verification Service.
The root cause was traced to a spike in traffic resulting in customers experiencing possible time out requests whilst trying to access this service during this time.
Further changes were made by the infrastructure team between 08:45 UTC and 09:15 UTC which may have caused requests from some customers to time out.The Infrastructure team managed to fix the issues, and returned traffic back to normal levels.
We apologise for any inconvenience this outage has caused our customers.