INC-3285 (P1- High Priority)

Incident Report for Yoti

Postmortem

Friday 11th April 2025 from 00:00 UTC - 02:05 UTC

The Yoti NOC team noticed an increase in traffic towards our Age Verification Service.

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The root cause was traced to a spike in traffic resulting in customers experiencing possible time out requests whilst trying to access this service during this time.

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Further changes were made by the infrastructure team between 08:45 UTC and 09:15 UTC which may have caused requests from some customers to time out.The Infrastructure team managed to fix the issues, and returned traffic back to normal levels.

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We apologise for any inconvenience this outage has caused our customers.

Posted Apr 11, 2025 - 14:19 UTC

Resolved

The Age verification service is fully operational. This incident has been resolved.

Posted Apr 11, 2025 - 02:05 UTC

Monitoring

We have fixed the Age verification service. Our engineers will monitor the situation until we declare the incident resolved.

Posted Apr 11, 2025 - 02:00 UTC

Identified

We have identified the cause of this incident and we are working to restore the Age verification service as soon as possible.

Posted Apr 11, 2025 - 01:39 UTC

Investigating

We are experiencing issues with the Age verification service.

Posted Apr 11, 2025 - 00:00 UTC

This incident affected: Global (Age verification).