INC-2992 (P3 - Low Priority)

Incident Report for Yoti

Postmortem

At 16:00 our infrastructure team observed a spike in errors for our Age Verification Service (AVS)

The root cause was identified as a third party vendor having an instability in their platform.

Impacted users would have noticed some slowness in the service.

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We apologise for any inconvenience this outage has caused our customers.

Posted May 13, 2024 - 09:33 UTC

The Age verification service is fully operational. This incident has been resolved.

Posted Apr 05, 2024 - 18:44 UTC

We have fixed the Age verification service. Our engineers will monitor the situation until we declare the incident resolved.

Posted Apr 05, 2024 - 18:38 UTC

We have identified the cause of this incident and we are working with our suppliers to reduce response times for mobile Age verification's.

Posted Apr 05, 2024 - 17:38 UTC

We are experiencing slowness with our Age verification service.

Posted Apr 05, 2024 - 16:00 UTC

This incident affected: Global (Age verification).