Saturday 12th October 2024 from 19:48 UTC - 20:24 UTC
The Yoti NOC team noticed an increase in error rate towards our Identity verification, Identity verification Portal, Age Verification, Age estimation, eSignatures, Yoti Hub, Health Portal, Digital ID services.
The root cause was traced to an issue within our database cluster, which caused an outage of the above services.
Our infrastructure team quickly resolved the issues restoring all services back to normal. All impacted users would have been unable to access our services during this time.
We apologise for any inconvenience this outage has caused our customers.