INC-2558

Incident Report for Yoti

Resolved

The Identity verification & Digital ID service is fully operational. This incident has been resolved.

Posted Jun 09, 2021 - 19:35 UTC

Update

We have fixed the Identity verification & Digital ID service. Our engineers will monitor the situation until we declare the incident over.

Posted Jun 09, 2021 - 19:28 UTC

Monitoring

We have fixed the Identity verification & Digital ID service. Our engineers will monitor the situation until we declare the incident over.

Posted Jun 09, 2021 - 19:28 UTC

Identified

The third party provider is investigating the cause of this incident and are working to restore the Identity verification & Digital ID service as soon as possible.

Posted Jun 09, 2021 - 13:43 UTC

Investigating

Due to a problem with a third party supplier, some of our document checks may take longer than usual to be resolved

Posted Jun 09, 2021 - 13:18 UTC

This incident affected: Global (Digital ID).