INC-3615 (P1 | High Priority)

Incident Report for Yoti

Postmortem

Tuesday 10th February 2025 from 20:22 UTC - 21:47 UTC

Earlier this evening, the Yoti Network Operations Centre (NOC) detected an surge in inbound traffic directed at our Identity Verification, Age Verification, and Age Estimation services.

Owing to this spike, customers would have experienced intermittent request timeouts and increased latency whilst attempting to access these services.

Our monitoring systems flagged these performance degradations immediately, enabling our engineering teams to pivot to high-priority mitigation.

To restore stability, the Infrastructure team executed a two-pronged response:

Vertical & Horizontal Scaling: We dynamically increased compute resources for the affected service clusters to manage the heightened load.
Redundancy Deployment: We successfully brought a secondary Data Centre (DC) online to load-balance traffic and ensure geographical redundancy.

We sincerely apologise for any inconvenience this disruption has caused to your operations.

Posted Feb 10, 2026 - 22:58 UTC

Resolved

The services are fully operational. This incident has been resolved.

Posted Feb 10, 2026 - 22:12 UTC

Monitoring

We have fixed our Identity verification, Age verification and Age estimation services. Our engineers will monitor the situation until we declare the incident resolved.

Posted Feb 10, 2026 - 21:59 UTC

Update

We are continuing to work on a fix for this issue.

Posted Feb 10, 2026 - 21:28 UTC

Identified

We have identified the cause of this incident and we are working to restore the following services Age estimation, Age verification, and Identity verification services as soon as possible.

Posted Feb 10, 2026 - 20:58 UTC

Investigating

We are experiencing issues with our Identity verification, Age verification and Age estimation services.

Posted Feb 10, 2026 - 20:51 UTC

This incident affected: Global (Identity verification, Age verification, Age estimation).