Friday 20th June 2025 from 12:18 UTC - 13:34 UTC
We are writing to inform you about a service interruption that occurred On Friday, impacting some of Yoti's products for customers in the London area.
Our Network Operations Center (NOC) team identified a major service outage with our primary Internet Service Provider (ISP) in London. This outage unfortunately prevented our secondary ISP from seamlessly taking over all traffic, due to the instability of the primary link. As a result, some of our products experienced temporary unavailability.
Our Infrastructure team responded immediately and quickly implemented changes to route all traffic over our secondary link. We are pleased to confirm that service has now been fully restored.
We sincerely apologise for any inconvenience this outage may have caused you. We understand the importance of reliable service and are reviewing this incident to further enhance the resilience of our network.
We apologise for any inconvenience this outage has caused our customers.