INC-3043 (P2 - Medium Priority )

Incident Report for Yoti

Postmortem

Thursday 13th June 2024 - 06:14 UTC - 07:22 UTC

The Yoti NOC team noticed an increase in error rate towards our Identity verification and Identity verification Portal.

The root cause of this was due to a significant increase in resources being used which triggered a master fail over of the database, as a result the database cluster experienced an offline status for a period of time.

Impacted customers would have received server errors during this time.

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We apologise for any inconvenience this outage has caused our customers.

Posted Jun 14, 2024 - 14:32 UTC

Resolved

The Identity verification, Identity verification portal services is fully operational. This incident has been resolved.

Posted Jun 13, 2024 - 07:22 UTC

Update

We have fixed the Identity verification, Identity verification portal services. Our engineers will monitor the situation until we declare the incident resolved.

Posted Jun 13, 2024 - 07:12 UTC

Monitoring

We have fixed the Identity verification, Identity verification portal services. Our engineers will monitor the situation until we declare the incident resolved.

Posted Jun 13, 2024 - 07:10 UTC

Investigating

We are experiencing issues with the Identity verification, Identity verification portal.

Posted Jun 13, 2024 - 06:12 UTC

This incident affected: Global (Identity verification, Identity verification portal).